Store Policy

Customer Care

We hope you love our creations and enjoy our website.
As you know our products are all handmade one by one, and each of them have an individual differences. We hope that you even love the uniqueness as well, especially your item is only exist one in the world since each of flowers are slightly different too, also on the process to make them dried flowers, individual differences may occure more.

Please enjoy them like your child and embrace nature energy.

M.Welt_infinity is run by one artist and online shop is also so far by one.
We seek more stockist and physical retailers in local, Berlin, and plan to join some artist freemarket some times. We hope to update those info here as well.

Due to above, we can provide tailer made service to you.

If you have any inquiries, please do not hesitate and contact us from chat or send us a form from the contact on this web site.

Privacy & Safety

We do care about your privacy. Our privacy policy, which sets out how we will use your information, can be found at <Privacy Policy>. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Also about informative safety, you can visit our policy page.

Wholesale Inquiries

Due to all the items are handcrafted, and we cannot receive your wholesale request.

However, if you wish to sell our items at a physical store, please do not hesitate and contact us from a form on this website.

Return and Refund policy

All of our products are handmade, so each has its own character. Therefore, we cannot basically accept returns or exchanges for reasons based on that individuality. However, for undamaged products, within 14 days of receiving the product with the stamp of the shipment, you simply return it with the included accessories and packaging and the original receipt (or gift receipt), and it will be based on your original payment method. We will exchange or refund. Also note the following: (i) the following products are not eligible for return: [piercing type of earring (in case of weared)]. 

Payment Methods

- Credit / Debit Cards

- PAYPAL

- Offline Payments

Email : itisjapan2017☆gmail.com

 used ☆ to prevent spam.

Phone : (+DE)017686053109 

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©2019 by M.Welt_infinity.