Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at M.Welt_infinity.
Following are the terms and conditions that constitute our Shipping Policy.

Shipping in general
Shipment processing time All orders are processed within 2 business days.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Also, if the shippng address is within Berlin, Germany, we can delivery for free of charge.

Shipping rates & delivery estimates for Domestic

Shipping charges for your order will be calculated and displayed at checkout.

We use DHL packet or Päckchen with a tracking costs 4.89€ basically.

If need to pack a few items together and cost arise, we will notify you by email.

Estimated delivery time is within 1 - 5 business days.

Delivery delays may occasionally occur.

Shipping rates & delivery estimates for International

Shipping charges for your order will be calculated and displayed at checkout.

We use DHL packet or Päckchen International with a tracking costs 7.39€ for within EU counries and 12.89€ for rest of the world basically.

If need to pack a few items together and cost arise, we will notify you by email.

Estimated delivery time is within 3 - 12 business days.

Delivery delays may occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

M.Welt_infinity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

M.Welt_infinity is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Exchange Policy

Return
If you are not entirely satisfied with your purchase, we're here to help.
Basically our items are all handcrafted one by one and individual uniqness and differences are there. Due to this reason we do not accept return and exchange items, but if there was a certain reason you have, it is not only the case, and you can communicate with us.

You have 14 calendar days to return an item from the date you received it.

The returning date must be within the day which you can proof us on a stamp of returning shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and needs to have the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item.

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchange

Due to each items are all handcrafted one by one.

Therefore we do not accept any case of exchange.

If you have any questions on how to return your item to us, please contact us.

Email : itisjapan2017☆gmail.com

 used ☆ to prevent spam.

Phone : (+DE)017686053109 

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